Reach a person

Where do I contact 50crowns Casino?

Support at 50crowns Casino runs 24 hours a day, 7 days a week by live chat, e-mail and phone, all in English.

Reach support now UKGC licence 85718-6702-R-394151

Paid today

428,643 £

4,952 Players online

UK Gambling CommissionLicensed and regulated under UKGC licence 85718-6702-R-394151 since 2009

15-minute average payout£39M processed weekly, audited by GLI and iTech Labs

TLS 1.3 encryptionBank-grade data protection for 747,000+ players

50crowns Casino lines

Chat answers in two minutes, e-mail within a day

Chatters fear silence, writers fear being ignored: both get a stated reply time here.

Can I talk to someone now?

Best for locked accounts, a stuck deposit or a bonus that will not load; a person picks up in about two minutes, day or night.

Start chat

Where do I send details?

Best for documents, statements and anything with a paper trail; write to [email protected] and expect an answer within twenty-four hours.

Write to support

Call the support line

Best when talking it through is quicker; call +44 20 4715 9870 (GMT) and someone answers in roughly two minutes.

Call the team

Six facts for UK players

Not an overseas queue: UK hours, UK line

It settles the phone number, the hours, the languages and who supervises the site.

UK contact

Phone+44 20 4715 9870

Time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorUK Gambling Commission, 85718-6702-R-394151

Safer play

Help organisationsGamCare, BeGambleAware, GAMSTOP

Where do I turn if betting has taken over?

Betting problems are dealt with best by people who do not sell bets. GamCare, BeGambleAware and GAMSTOP each cover a different part of the same job, and all three work independently of 50crowns Casino.

GamCare. Talk to a trained adviser about money, mood and the way gambling has crept into daily life, with no product pushed at you.

BeGambleAware. Read honest guidance on risky habits and find local help, written for players who want to understand what is happening.

GAMSTOP. Register for a block that keeps you off gambling sites in the United Kingdom, whichever operator you happen to open.

Full story

Six addresses

Send it to the desk that handles it

You will have picked the address that deals with your case, first time.

Account

General support and account help[email protected]

Document checks, verification@[email protected]

Money

Deposits and withdrawals[email protected]

Other desks

Complaints and escalations[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Have these ready and skip the back and forth

Pull these up on screen before you open chat, mail or pick up the phone.

Account e-mail and player ID
The date and time of the issue
The payment method you used
Screenshots of any error shown
Relevant bonus or game name

Escalation path

A clear route from support to the regulator

This block lays out the exact order to raise a complaint and who steps in at the end.

Send the facts first

You write to the support address with the facts and what you want put right. Support logs it as a complaint and confirms it has your details.

What is my reference?

Back comes a reference number and a written answer within the reply times on this page. Keep the reference: it tracks every reply after this.

A final written outcome

If the outcome does not satisfy you, ask for a manager review. A senior member of staff reads the file and issues a final response.

50crowns Casino stands by its final answer

50crowns Casino gives you eight weeks or a final response before you can take it further, so raise it with the UK Gambling Commission when the case stays unresolved.

Company details

Check the company behind the site

After this table you will know exactly which company runs the site and holds the licence.

Company

Legal name50crowns Casino Ltd

Company numberCompany No. 50855362 (United Kingdom)

Registered addressChurch Lane, Birmingham

Licence

RegulatorUK Gambling Commission

Licence number85718-6702-R-394151

Written contact

Support e-mail[email protected]

Support answers

50crowns Casino answers the usual support questions

Read this when you want a quick answer and would rather not wait for a reply.

trustWhy is my identity check taking so long?+

Expect roughly thirty-two hours from the moment your documents reach us. Identity checks can finish sooner if the passport or driving licence, utility bill or bank statement and card photograph are sharp and in date. Slow scans are the usual reason a review drags on.

trustWhere do I ask for a copy of my data?+

Write to [email protected] and say whether you want a copy or deletion. Copies are compiled for you under data protection rules, and erasure is carried out where retention is not required by licensing or anti-money-laundering duties.

trustDo I need my password to be helped?+

Your registered e-mail address is enough, plus your full name and date of birth to confirm the match. Support never asks for your password, and any message that does should be treated as a fraud attempt. Keep reset links to yourself.

trustWhat happens when I contact you at 3am?+

Someone is on hand at every hour of every day, including bank holidays and the small hours of a Sunday. Live chat and the phone line usually answer within two minutes, which is why both stay open when the office staff have gone home.

trustWhat if the site is licensed abroad?+

Our licence comes from the UK Gambling Commission under number 85718-6702-R-394151, so disputes land within British consumer rules. If that number is not the one you find on the register, you are not on our site and should stop.

trustWhat happens when I shut my account?+

Send a closing request from your registered e-mail address and access is shut once the balance is settled. Any remaining funds come back to your payment method, and a note is added so the closure is not reversed by accident.

Three response times

When a real person picks up your message

This block ends the guesswork about whether anyone is actually there before you reach out.

Live chat

Live chat hours24 hours a day, 7 days a week

Chat first reply2 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+44 20 4715 9870

Phone wait2 minutes